Shipping Policy- Orders will be charged packing and post based on the weight of the order. Packing and post costs will be added to your order total. Please note that due to varying size and weight of our products, and different postage rate to each country, the postage and packing costs will be calculated on an individual basis. Once your package has been shipped out, we shall not be held responsible/liable if any of the products are missing or damaged during shipping. Caltechmall recommends that you insure your packages and declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in shipping. Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a package that is returned because of an incorrect address.
The shipping cost that you paid does not includes tax and duties or any other extra charges impose by your local custom authorities upon delivery of your package by the shipping agent to you.
Caltechmall.com is trying the best to provide the safest and fastest shipment for you. Please read the following SHIPPING POLICY carefuly before you make an order from our web site:
1. Please write down your real and correct name and shipping address, including the postal code and your phone number carefully and completely when you ordering online. We will not be responsible for those unsuccessfully delivery caused by the incorrect customer name and shipping address.
2. We usually ship out the order to your given address in 1 - 4 business days since we confirmed your payment, at the same time, we will email a new invoice to you with the tracking number, you can tracking your order online in 48 hours since you received it .
3. If you have special requirements about the declare description and the declare value on the delivery invoice, please write a special note when you checkout online. Otherwise, our packing department will write as ELECTRONIC SAMPLE and mark the declared value about 40 USD each as default. We will not be responsible for orders confiscated which caused by declare description and declare value.
4. When you received the parcel, please check carefully before you sign your name on the delivery inoice, you can refuse to accept it if you think it was damaged or missed something during the delivery, and you must email the details to us, so that we can ask compensate from our courier, and we can conisder to ship new parcel or the missed parts to you.
5. DHL, UPS and EMS are the official courier partners of Caltechmall.com, and Caltechmall.com also build a long term cooperation relationship with DHL, UPS and EMS. So we can provide our customer the most competitive shipping cost to delivery to all around the world. We always provide the best shipping service for our all valued customers. Believe Caltechmall.com, choose the most famous courier - DHL, UPS and EMS, we promise to ship all goods to you in time, no damage, and absolutely lowest price.
6. We strongly recommend the delivery via EMS, because it is the safest way to pass the customs in most of the countries in the world, besides, if there is something wrong with the delivery, EMS will pay to ship back the parcel to us. EMS can be used to deliver any phones while the other shipping companies check strictly with copy phones.
Return Policy- We offer you 3 months warranty for all kinds of china mobile phones which sell on our site,which we have Tracking No. to track.
We will make good free repair within 15 business days for the products meet the basic criteria, and also, we provide free shipping to return back to our customer.
Please note: No matter the warranty is valid or not, We will not responsible for the shipping cost when you ship the goods back to us.
If you decide to send us products to re-check or if the products are returned to us for warranty repair, all products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the products. All shipping charges to deliver products to our company are fully paid by you - we will not refund shipping costs at any case.
If the products are found NOT DEFECTIVE, we shall return the products to you and you shall bear the shipping costs.
If the products are found to be DEFECTIVE and the products are covered under the warranties, the defective products will be repaired and the repaired products will be shipped out to you by airmail express. If you wish to choose DHL or Fedex to receive your repaired products quicker, please inform us - in this way we will calculate the cost for you (for products that do not come with free shipping only). NOTE: We shall not be responsible for products that are damaged during shipment or due to misuse/abuse by the customer/shipping carrier.
If the warranty seal or sticker of the products are broken or have been tampered with, the products will no longer have any warranty and we will no longer be liable for the repair or replacement of your products. NOTE: we only be held responsible for warranty boxes which are purchased directly from our website with an order number. If you have purchased your products from a reseller who has purchased from us, then contact your reseller as your reseller is the one responsible for your warranty box, not us.
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